MdPm
Marinda du Plessis marindazdup
1 reviews | Active since Dec 2024
12 Dec 2024, 09:58
Very unsatisfied customer
I bought 3 headboards and a hanging chair on 25 October. They had 2 in stock and the 3rd must be manufactured. They delivered my 2 headboards in the wrong color and even now, they have not changed the 2 and the 3rd has not been delivered . I spoke to Sinazo Kope in after sales, but with no success. Even the promises of return calls were not met. Eight weeks later and I only have my chair delivered correctly.
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Replies (1)
Cielo's replyOfficial
12 Dec 2024, 12:18Dear Marinda,
Thank you for your feedback, and we apologize for the issues with your order.
We understand the frustration caused by the incorrect delivery of your headboards and the delay in receiving your third headboard.
We will look into your query immediately to resolve your query promptly.
We apologize again for the inconvenience and appreciate your patience.
A representative will contact you shortly to provide updates.
Kind Regards,
Customer Service Team
Thank you for your feedback, and we apologize for the issues with your order.
We understand the frustration caused by the incorrect delivery of your headboards and the delay in receiving your third headboard.
We will look into your query immediately to resolve your query promptly.
We apologize again for the inconvenience and appreciate your patience.
A representative will contact you shortly to provide updates.
Kind Regards,
Customer Service Team
Cielo's reply12 Dec 2024, 12:18
Official
Dear Marinda,
Thank you for your feedback, and we apologize for the issues with your order.
We understand the frustration caused by the incorrect delivery of your headboards and the delay in receiving your third headboard.
We will look into your query immediately to resolve your query promptly.
We apologize again for the inconvenience and appreciate your patience.
A representative will contact you shortly to provide updates.
Kind Regards,
Customer Service Team
Thank you for your feedback, and we apologize for the issues with your order.
We understand the frustration caused by the incorrect delivery of your headboards and the delay in receiving your third headboard.
We will look into your query immediately to resolve your query promptly.
We apologize again for the inconvenience and appreciate your patience.
A representative will contact you shortly to provide updates.
Kind Regards,
Customer Service Team