GN
Gcobisa N
1 reviews | Active since Nov 2020
05 Nov 2020, 09:23
VERY UNHAPPY CLIENT
I ordered a couch with them about a month ago, when i was assembling it i realised the legs for the couch is not aligned with the holes on the couch where the bolts needed to go. i called them and they said theyd take it back for repairs, it came back from repairs botched... even worse than when i sent it to them. i sent them an email asking for a replacement or my money back.. no repair work!!. they said theyl replace it rather. i have been waiting for them to come pick up the botched one and replace it but nothing till now... it has been a whole month!!!! Its the 2second encounter am having with Cielo!!
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Replies (2)
Cielo's replyOfficial
05 Nov 2020, 12:13Good day Gcobisa,
I sincerely apologise for the inconvenience caused and that you had a bad experience with us.
I am going to have the agent contact you immediately and hold the relevant persons' accountable.
We will sort you out as soon as possible.
Once again, I apologise.
Kind regards,
Customer Care
I sincerely apologise for the inconvenience caused and that you had a bad experience with us.
I am going to have the agent contact you immediately and hold the relevant persons' accountable.
We will sort you out as soon as possible.
Once again, I apologise.
Kind regards,
Customer Care
Cielo's reply05 Nov 2020, 12:13
Official
Good day Gcobisa,
I sincerely apologise for the inconvenience caused and that you had a bad experience with us.
I am going to have the agent contact you immediately and hold the relevant persons' accountable.
We will sort you out as soon as possible.
Once again, I apologise.
Kind regards,
Customer Care
I sincerely apologise for the inconvenience caused and that you had a bad experience with us.
I am going to have the agent contact you immediately and hold the relevant persons' accountable.
We will sort you out as soon as possible.
Once again, I apologise.
Kind regards,
Customer Care
GN
Gcobisa N's updateReviewer Update
11 Nov 2020, 11:38It is now the 11th November, i wrote my grievance on the 5th November and i still do not have the replacement couch or a commitment date from Cielo!!!
Your service and communication after inhave paid soo much money is appalling to say the least!. you were happy to take my money now that you have to deliver its a different story!..all i get is emails with lousy apologies and no commitment whatsoever!!!
I would not recommend Cielo to anyone after this experience!!!
Your service and communication after inhave paid soo much money is appalling to say the least!. you were happy to take my money now that you have to deliver its a different story!..all i get is emails with lousy apologies and no commitment whatsoever!!!
I would not recommend Cielo to anyone after this experience!!!
GN
Gcobisa N's update11 Nov 2020, 11:38
Reviewer Update
It is now the 11th November, i wrote my grievance on the 5th November and i still do not have the replacement couch or a commitment date from Cielo!!!
Your service and communication after inhave paid soo much money is appalling to say the least!. you were happy to take my money now that you have to deliver its a different story!..all i get is emails with lousy apologies and no commitment whatsoever!!!
I would not recommend Cielo to anyone after this experience!!!
Your service and communication after inhave paid soo much money is appalling to say the least!. you were happy to take my money now that you have to deliver its a different story!..all i get is emails with lousy apologies and no commitment whatsoever!!!
I would not recommend Cielo to anyone after this experience!!!