Very poor service

I went to Cielo in Brooklyn 2 Sundays ago looking for duck feather duvet inners and matress cover that were on special and i was told they did not have it in the branch. The guy who attended to me was going to IBT the stuff from another branch and he said it takes 3 days. I did not want to pressure the guy when he made no contact in 3 days, I only called on Saturday to find out if I could come for my stuff. The shift manager who responded to my call told me he did not understand why i was told there was no stock instore as there was 1 double duvet and 1 matress cover for a Queen sized bed the only thing they did not have ins tore was the queen sized duvet inner. He was going to investigate and revert as he suspected that they were no longer on sale. He did not revert back to me. I tried making contact again the following day and he told me he was foing to call me back. And that was last week Sunday, today it's Saturday I haven't heard anything from the store. The reason why I decided not shop on line was the fact that my sister had an ordeal with them last year. She was told to expect her delivery in 14 days, 3 months went by and each time she spoke to different telesales consultant she had to re- tell her story and eventually she was told they did not have stock as she was now wanting a refund. Eventually they delivered. Again in December around the 10th she ordered furniture from Cielo on line and that was even a bigger mess than the first one with the Pinetown stuff delivered in Centurion when she had clearly stated the delivery address. But it looks like my walking in store did not help either . I'm very disappointed at the service of this store