very poor after sale service from Cielo

I paced an order for six chairs and paid for . my wife recieved the 3 boxs which was sealed and labeled two in each box . Due to that fact that she had an appointment trusted that all is well signed and left , later i get home to assemble the chairs and opened a box to find one chair missing which i reported and took photos and sent to customer care . you get the ticket number and then no one helps you even asked the branch to try get customer care to call me still nothing . after sale service is shocking .