DH
Daniel H

1 reviews | Active since Feb 2015

28 Feb 2020, 10:30

Very disappointing service, stay away

Basically bought an entire bedroom set (Queen bed, bedside tables and chest of drawers). Specifically gave delivery instruction for them to phone me before delivery so that I could arrange to be there for delivery. That instruction was completely ignored so the they pitched with the delivery when I wasn't able to collect. They then took it back to there warehouse and the process had to start all over again, basically had to wait 4 more days because they didn't follow the instruction note. Finally when the order was delivered, the bed set was incomplete, I could not assemble it as 3 parts was missing. Now that I am trying to sort out the problem, the customer care email and phone number on their website is not working. I confirmed this number by just calling Cielo again but when I call the number it just says :"Number unobtainable"

Additionally it should be mentioned that the external delivery company the use, Campos, were super arrogant and suborn to the extend of being ***********. after refusing my suggestion to drive into the complex down to my house, they attempted to transport the entire bed set using a transport trolley as big as an office chair. Down a hill, stumbling around they attempted to transport the goods to only realize I was right from the beginning. Very unfriendly they then tried soliciting a bride to assemble the furniture which I then just refused.

Would not recommend.

0
Replies (1)
Cielo
Cielo's reply09 Mar 2020, 18:53
Official
 Dear Mr Van Heerden 

 Thank you for your review. 
We would like to extend our sincerest apologies regarding the service rendered to you and for any inconvenience incurred. 

We utilize third party delivery couriers, hence will investigate and escalate further. 

This matter will be escalated accordingly. 

We apologize for not meeting your expectations in this regard but do hope that you will consider us again in the future. 

 Sincerely 

 The Customer Service Department