Very Disappointing in BAD after sales service

The After sales at Cielo's is very poor - I cant relay say or write what I want to write a there are no words to describe my unpleasant experiences buying furniture from Cielo's - which is supposed to be an upmarket quality design furniture company. We bought the Hamilton patio set of R20 000 in December we had to pay for delivery fees which are normal I get that but I had to get someone to come and ensemble it as this was not told to me upfront. the one chair had its nail right through the armrest I complained and what a mission to get a new chair which I still don't have as their courier company cant deliver on agreed times and dates they come as they want. After lockdown, all companies want staff back at the office and I can't wait for a chair, I need an agreed date and time. I even went as far as to take the chair to the Brooklyn store after making arraignments since they don't want you to take the items back to the store as the stores are only for show basically. They were going to call me today to tell me when I can get my chair and still no answer. their solution was if they give me an R1000 voucher will I keep the chair. I don't pay R20 000 for a patio set with defaults!!!! In January I bought an office chair from them online and it was delivered with the same issues to top it all off the chair had no nuts and bolts to assemble it I also had to take it to Brooklyn and now I am waiting and waiting for my furniture. You might as well buy your furniture from Mr. Price and get better service than from a designer furniture shop that doesn't care about service after you pay. and the furniture is not in the same quality state as what you will see in the showroom. I gave Cielo's en enough time to assist me as I did worn them, ill wright, this revue and make sure people know about the bad service you can aspect from them -I want my furniture!!!