Very disappointing and inconvenient!

<p>I ordered a back support from Cielo through Groupon. Before placing the order, I wanted to read the terms and conditions, but the link was broken. The back support is very uncomfortable, and I found much better (and less expensive) ones at Dischem, so I requested a return through Cielo. Firstly, no response when I emailed the address provided on Groupon, so I had to call them and was asked to send an email to a different address. This, and the broken link on Groupon, suggests they don't want customers to easily contact them. Anyway, eventually I got a reply, and was told that they would charge courier of R99 to collect the item. I know this happens, but my complaint is about the lack of information provided, the difficulty getting in touch with them, and of course, the very poor quality product, which is a rip-off even at the reduced price. It's no wonder Cielo asks Facebook fans to write positive reviews on Hello Peter as a competetion!</p>