SA
Sarah A
1 reviews | Active since Feb 2018
04 Jan 2019, 11:09
very disappointing
I found shopping from Cielo very disappointing. I made the order and paid R450 extra for courier in November 2018 and only received my order yesterday on 3rd of Jan 2019 after I put a bad review for their courier company on hellopeter. When I complained to their sales staff Tarryn in December she did nothing except forwarding me the courier tracking number. No apology, no follow up, nothing and thereafter she ignored my emails. I will never buy anything from Cielo again.
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Cielo's replyOfficial
31 Jan 2019, 17:28 Dear Sarah,
Thank you for your feedback on Hello Peter. We regret to hear that your transaction did not go smoothly. Admittingly, we have experienced some serious delivery challenges for a number of weeks following Black Friday. We have updated our delivery time frames for this period, but in some cases our third party contracted couriers still let us down. Despite increased capacity for this period, many of our contracted service providers could simply not cope with the volume, especially with the increase of shipments from many other retailers. It should however not have taken so long to deliver and will be investigating the reason for the delay of your order. We have already started with preparations to improve deliveries for 2019’s busy season
We apologise for the any lack of service from our own personnel which is always unacceptable and also for any inconvenience caused. We will investigate your comments regarding the ignored emails. This is not the level of service our consultants are trained to give. This complaint was forwarded to the relevant manager. .
Please accept our apologies and we hope that you would consider buying from Cielo again in future. We are confident we will not let you down again.
Sincerely.
CIELO
On behalf of Cielo Management Team
Thank you for your feedback on Hello Peter. We regret to hear that your transaction did not go smoothly. Admittingly, we have experienced some serious delivery challenges for a number of weeks following Black Friday. We have updated our delivery time frames for this period, but in some cases our third party contracted couriers still let us down. Despite increased capacity for this period, many of our contracted service providers could simply not cope with the volume, especially with the increase of shipments from many other retailers. It should however not have taken so long to deliver and will be investigating the reason for the delay of your order. We have already started with preparations to improve deliveries for 2019’s busy season
We apologise for the any lack of service from our own personnel which is always unacceptable and also for any inconvenience caused. We will investigate your comments regarding the ignored emails. This is not the level of service our consultants are trained to give. This complaint was forwarded to the relevant manager. .
Please accept our apologies and we hope that you would consider buying from Cielo again in future. We are confident we will not let you down again.
Sincerely.
CIELO
On behalf of Cielo Management Team
Best regards,
Cielo's reply31 Jan 2019, 17:28
Official
Dear Sarah,
Thank you for your feedback on Hello Peter. We regret to hear that your transaction did not go smoothly. Admittingly, we have experienced some serious delivery challenges for a number of weeks following Black Friday. We have updated our delivery time frames for this period, but in some cases our third party contracted couriers still let us down. Despite increased capacity for this period, many of our contracted service providers could simply not cope with the volume, especially with the increase of shipments from many other retailers. It should however not have taken so long to deliver and will be investigating the reason for the delay of your order. We have already started with preparations to improve deliveries for 2019’s busy season
We apologise for the any lack of service from our own personnel which is always unacceptable and also for any inconvenience caused. We will investigate your comments regarding the ignored emails. This is not the level of service our consultants are trained to give. This complaint was forwarded to the relevant manager. .
Please accept our apologies and we hope that you would consider buying from Cielo again in future. We are confident we will not let you down again.
Sincerely.
CIELO
On behalf of Cielo Management Team
Thank you for your feedback on Hello Peter. We regret to hear that your transaction did not go smoothly. Admittingly, we have experienced some serious delivery challenges for a number of weeks following Black Friday. We have updated our delivery time frames for this period, but in some cases our third party contracted couriers still let us down. Despite increased capacity for this period, many of our contracted service providers could simply not cope with the volume, especially with the increase of shipments from many other retailers. It should however not have taken so long to deliver and will be investigating the reason for the delay of your order. We have already started with preparations to improve deliveries for 2019’s busy season
We apologise for the any lack of service from our own personnel which is always unacceptable and also for any inconvenience caused. We will investigate your comments regarding the ignored emails. This is not the level of service our consultants are trained to give. This complaint was forwarded to the relevant manager. .
Please accept our apologies and we hope that you would consider buying from Cielo again in future. We are confident we will not let you down again.
Sincerely.
CIELO
On behalf of Cielo Management Team
Best regards,