FB
Fritz B
1 reviews | Active since May 2013
14 Jun 2020, 09:37
Very disappointed
Very poor service delivery from their customer care service. I logged a return of goods ticket on 29 May 2020 and since then they have not booked the courier for collection as well as ignoring all our emails requesting information. Will never buy from them again and will definitely not advise anyone else to do so.
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Replies (1)
Cielo's replyOfficial
15 Jun 2020, 10:52Dear Fritz
Thank you for you review.
We are truly sorry for your customer service experience.
Thank you for you review.
We are truly sorry for your customer service experience.
We therefore would like to apologize for not meeting your expectations in this regard.
Your collection has been booked - the courier service will contact you shortly regarding logistic details.
Your collection has been booked - the courier service will contact you shortly regarding logistic details.
We thank you for your patience and consideration.
Keep Well. Stay Safe.
Regards
Customer Care Department
Cielo's reply15 Jun 2020, 10:52
Official
Dear Fritz
Thank you for you review.
We are truly sorry for your customer service experience.
Thank you for you review.
We are truly sorry for your customer service experience.
We therefore would like to apologize for not meeting your expectations in this regard.
Your collection has been booked - the courier service will contact you shortly regarding logistic details.
Your collection has been booked - the courier service will contact you shortly regarding logistic details.
We thank you for your patience and consideration.
Keep Well. Stay Safe.
Regards
Customer Care Department