Very Disappointed

I ordered furniture online (Order No. 142140) from this furniture store, which I previously held in high regard, and whoever was handling this order botched it up I can't even fathom how does this happen considering how big a company they are. Firstly they partially delivered my order which I find very inconveniencing to say the least and this was done without any communication to me after I have stipulated a few times that I need to be informed when delivering as I need to make arrangements. Secondly they delivered a mismatch pedestal whose holes do not align when assembling which I also find very disturbing. Thirdly I communicated with a lady named Mitchelle Watridge to alert them of their botched delivery and she told me that she will log a call and send me a reference number but that still hasn't happened. I have paid a lot of money for this furniture to be getting a run around from Cielo and I honestly do not have time and energy for all of this. If you are failing to deliver please kindly give me back my money and I will gladly go shop somewhere else.