VPLCRa
Villaza PTY Ltd CR R aertskathleen
1 reviews | Active since Nov 2023
05 Nov 2023, 19:30
Very bad service
Worst service ever. Long waiting time for delivery even though they charge enough. Damaged candles were delivered waiting now for 18 days still no replacement.
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Replies (1)
Cielo's replyOfficial
06 Nov 2023, 07:42Good day Kathleen
Thank you for your feedback.
We're truly sorry to hear about your experience. Your feedback is important to us, and we deeply regret any inconvenience you've faced.
Our team is actively looking into your situation and working on a resolution for the damaged candles holders.
We aim to rectify this as quickly as possible and ensure you receive a replacement.
We genuinely appreciate your patience during this process.
Kind Regards
Customer Service Team
Thank you for your feedback.
We're truly sorry to hear about your experience. Your feedback is important to us, and we deeply regret any inconvenience you've faced.
Our team is actively looking into your situation and working on a resolution for the damaged candles holders.
We aim to rectify this as quickly as possible and ensure you receive a replacement.
We genuinely appreciate your patience during this process.
Kind Regards
Customer Service Team
Cielo's reply06 Nov 2023, 07:42
Official
Good day Kathleen
Thank you for your feedback.
We're truly sorry to hear about your experience. Your feedback is important to us, and we deeply regret any inconvenience you've faced.
Our team is actively looking into your situation and working on a resolution for the damaged candles holders.
We aim to rectify this as quickly as possible and ensure you receive a replacement.
We genuinely appreciate your patience during this process.
Kind Regards
Customer Service Team
Thank you for your feedback.
We're truly sorry to hear about your experience. Your feedback is important to us, and we deeply regret any inconvenience you've faced.
Our team is actively looking into your situation and working on a resolution for the damaged candles holders.
We aim to rectify this as quickly as possible and ensure you receive a replacement.
We genuinely appreciate your patience during this process.
Kind Regards
Customer Service Team