1 reviews | Active since Dec 2016
Very bad customer service
I ordered an 8 seater dining room set from cielo Stoneridge. They delivered 8 chairs but with a six seater table. I only realized that the table is small after it was assembled. I had to call someone 5o assemble the chairs and table at a cost. The people who assemble took them boxes with them as I had no way of disposing off the boxes. When I phoned the store to let them know of the mistake they are telling they will only collect the table after I have unassembled it and repackaged it as they don't offer assembly services. I asked them do I offer assembly and packaging services myself? Their attitude is basically that they won't send a courier to pick the table up until I have unassembled it and repacked it. They are not taking any responsibility for their mistake and their attitude is that I must see how I sort this out. Very bad service l, I am stuck with a table I did not order and the customer service is not willing to offer any assistance. Its their mistake but I am expected to sort it out. I am very frustrated
We sincerely apologise for the inconvenience.
However, it is stipulated in our Terms and Conditions that we do not package the items. Please see link below:
https://www.cielo.co.za/info/terms-and-conditions-of-use
Due to the nature and size of certain items, we unfortunately cannot have the items assembled prior to delivery.
The customer care agent will be in touch with you.
Kind regards,
Customer Care
We sincerely apologise for the inconvenience.
However, it is stipulated in our Terms and Conditions that we do not package the items. Please see link below:
https://www.cielo.co.za/info/terms-and-conditions-of-use
Due to the nature and size of certain items, we unfortunately cannot have the items assembled prior to delivery.
The customer care agent will be in touch with you.
Kind regards,
Customer Care
Thank you for your response however you did not understand my concern. I understand your terms and conditions that you do not assemble things. That's is why when the table was delivered I got a handyman to come and assemble it for me at a cost. However I discovered later that it is a wrong size. I am told you guys will only come and take it if I unassemble it and repackage it myself. I dont have the boxes it came in for me to repackage it, I don't know how to unassemble it, must I now call someone again and pay and also buy wrapping material to wrap the table even though it's not my fault that an incorrect size table was delivered to me? Why must I take responsibility for Cielo's mistake?
Thank you for your response however you did not understand my concern. I understand your terms and conditions that you do not assemble things. That's is why when the table was delivered I got a handyman to come and assemble it for me at a cost. However I discovered later that it is a wrong size. I am told you guys will only come and take it if I unassemble it and repackage it myself. I dont have the boxes it came in for me to repackage it, I don't know how to unassemble it, must I now call someone again and pay and also buy wrapping material to wrap the table even though it's not my fault that an incorrect size table was delivered to me? Why must I take responsibility for Cielo's mistake?
However, you are going to have to have the table dismantled; as we want to avoid any damage to the table.
Please understand.
Kind regards,
Customer Care
However, you are going to have to have the table dismantled; as we want to avoid any damage to the table.
Please understand.
Kind regards,
Customer Care