1 reviews | Active since Oct 2017
Veneer comes off
I bought the Vancouver TV stand and was happy with it. Bought the Vancouver coffee table 1 year later to match and it arrived damaged. It took 1 month to replace. I bought the Vancouver bedroom suite. Both side tables were damaged. I didn’t look further and returned all items. I then bought a Vancouver bookcase and the veneer was off in a section. Another piece lifting. We had moved Australia before I noticed so can’t return it. They say it must come back to SA but that will cost too much. The veneer on the coffee table and TV stand come off through wear and tear. I have sold the bookcase already and waiting for my new living room items and will sell everything I have bought from Cielo. Very disappointed. Just a warning with this furniture. I really love the look of the Vancouver furniture but it was last.
We are truly sorry to hear about the issues you've faced with your Vancouver furniture.
This is certainly not the experience we want for our customers, and we understand your disappointment.
Your feedback is valuable and we will share your review with the relevant department senior to look into this.
We appreciate your support and hope to restore your trust in our brand.
Kind Regards,
Customer Service Team
We are truly sorry to hear about the issues you've faced with your Vancouver furniture.
This is certainly not the experience we want for our customers, and we understand your disappointment.
Your feedback is valuable and we will share your review with the relevant department senior to look into this.
We appreciate your support and hope to restore your trust in our brand.
Kind Regards,
Customer Service Team
