TC
Taryn C
1 reviews | Active since Aug 2020
31 Aug 2020, 20:28
Useless service
Cielo has *********** staff who can not track an order and ensure it’s delivered. I’ve been chasing my carpet order for nearly 5 months with the company and the courier. I myself have had to feedback to to Cielo on the whereabouts of the order. I’m wondering if my order will arrive in 2020?
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Replies (2)0
Replies (2)
Cielo's replyOfficial
31 Aug 2020, 23:09Dear Taryn
Thank you for your review
Please accept our sincere apologies for the inconvenience and any delay with the shipment of your order and for any lapse in communication on our part.
Please be assured that we will investigate and expedite the delivery of your order. Your issue has been escalated to our Freight Manager
An agent will revert back to you with details.
Thank you for your patience and consideration in this regard.
Keep Well. Stay Safe.
Regards
Customer Care Department
Thank you for your review
Please accept our sincere apologies for the inconvenience and any delay with the shipment of your order and for any lapse in communication on our part.
Please be assured that we will investigate and expedite the delivery of your order. Your issue has been escalated to our Freight Manager
An agent will revert back to you with details.
Thank you for your patience and consideration in this regard.
Keep Well. Stay Safe.
Regards
Customer Care Department
Cielo's reply31 Aug 2020, 23:09
Official
Dear Taryn
Thank you for your review
Please accept our sincere apologies for the inconvenience and any delay with the shipment of your order and for any lapse in communication on our part.
Please be assured that we will investigate and expedite the delivery of your order. Your issue has been escalated to our Freight Manager
An agent will revert back to you with details.
Thank you for your patience and consideration in this regard.
Keep Well. Stay Safe.
Regards
Customer Care Department
Thank you for your review
Please accept our sincere apologies for the inconvenience and any delay with the shipment of your order and for any lapse in communication on our part.
Please be assured that we will investigate and expedite the delivery of your order. Your issue has been escalated to our Freight Manager
An agent will revert back to you with details.
Thank you for your patience and consideration in this regard.
Keep Well. Stay Safe.
Regards
Customer Care Department
TC
Taryn C's updateReviewer Update
01 Sept 2020, 14:23I have now been told that the delivery has moved out another month to October. The caroets were ordered in early April. Last week I was told that the carpets are out for delivery and this week I was told the same thing.
Does anybody actually know what is going on at Cielo?
Why is nobody taking my order seriously? What is Cielo going to do to rectify this f up?
Does anybody actually know what is going on at Cielo?
Why is nobody taking my order seriously? What is Cielo going to do to rectify this f up?
TC
Taryn C's update01 Sept 2020, 14:23
Reviewer Update
I have now been told that the delivery has moved out another month to October. The caroets were ordered in early April. Last week I was told that the carpets are out for delivery and this week I was told the same thing.
Does anybody actually know what is going on at Cielo?
Why is nobody taking my order seriously? What is Cielo going to do to rectify this f up?
Does anybody actually know what is going on at Cielo?
Why is nobody taking my order seriously? What is Cielo going to do to rectify this f up?