Useless aftersales service after furniture had no assembly kit

Ordered a Cielo Valgary Console on line which I collected at their depot 3 weeks ago only to find that the assembly kit was missing. After 2 weeks of emails and calls with Yonela at customer care, assuring me they were looking for an extra assembly kit, still nothing. Emails get ignored. I called 4 days ago and spoke to a new person who promised to overnight courier them to me. Nothing since, daily emails ignored. Called now to ask again, now awaiting a reply