Upsetting Aftersales Experience

I do not recommend purchasing anything from the Cielo online store.

To start, I received an order that was completely different in colour from both the in-store samples and the colour displayed online. This was very disappointing.

The item was collected on 18 December 2025 for return, and I am yet to receive my refund. It took more than two weeks for the item to be collected from my home, which is already far too long.

Despite providing all the requested information to process my refund, I am still waiting for it. I have not been given any clear reason for the delay.

The aftersales team is incredibly poor at communicating, both by email and over the phone. They leave you in the dark and force you to call daily for updates, yet the information never changes. No one can explain why my refund is not progressing.

Cielo’s terms and conditions state that refunds may take up to 14 days from receipt of the returned goods, provided the return meets their criteria. I have been waiting for about 20 days now!

If possible, I strongly recommend purchasing in-store instead of online, as my experience has been frustrating and disappointing. Customers should not have to wait more than two weeks for a refund, nor should they have to chase the company daily for answers. This is not fair or acceptable!