UNTRUTHFUL/UNRELIABLE/INEFFICIENT

Bought an item from Cielo thru Groupon & it was unsuitable. Groupon offered me a FULL refund, but so as Cielo would not lose money I agreed to exchange the item thru Cielo. Wait, wait, waited! When the replacement arrived it was the wrong colour. Ho hum..Apologies from Cielo & guarantees that I would receive correct item within 2 days by freight Couriers. I had to go in for a major op. Paid a house-sitter R150 per day to be there to collect the item in my absence.She house-sat for 3 days &amp