SM
Sindiswa M
1 reviews | Active since Jun 2012
21 Jan 2020, 14:17
Unprofessional when it comes to handling customer queries and Late Responses
I bought Bar Stools in December and I returned them on the 23rd of December, there was a difference to be refunded to me due to the price being different from the first chairs I had bought, I was promised that it would be refunded 7 days after the 23rd of December. Today it is the 21st of January and Cielo customer service is still checking if the refund was requested from finance.
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Cielo's replyOfficial
27 Jan 2020, 16:48Dear Sindiswa,
Thank you for your review.
Please allow us to apologise for any form of delay that you have experienced in getting this matter resolved. We followed up with the after sales consultant attending to your query and wish to confirm that all necessary was submitted in order to have the refund made.
A proof of payment will be forwarded to you as a matter of urgency.
Sincerely
The Customer Service Department
Thank you for your review.
Please allow us to apologise for any form of delay that you have experienced in getting this matter resolved. We followed up with the after sales consultant attending to your query and wish to confirm that all necessary was submitted in order to have the refund made.
A proof of payment will be forwarded to you as a matter of urgency.
Sincerely
The Customer Service Department
Cielo's reply27 Jan 2020, 16:48
Official
Dear Sindiswa,
Thank you for your review.
Please allow us to apologise for any form of delay that you have experienced in getting this matter resolved. We followed up with the after sales consultant attending to your query and wish to confirm that all necessary was submitted in order to have the refund made.
A proof of payment will be forwarded to you as a matter of urgency.
Sincerely
The Customer Service Department
Thank you for your review.
Please allow us to apologise for any form of delay that you have experienced in getting this matter resolved. We followed up with the after sales consultant attending to your query and wish to confirm that all necessary was submitted in order to have the refund made.
A proof of payment will be forwarded to you as a matter of urgency.
Sincerely
The Customer Service Department