Unhappy new client

Hi, I recently bought 2 items at Cielo Ballito. And i am appalled at the delivery time commnuciated with me in store and still not yet recieving my 1st purchase to date, reference no THA00368.

I bought a set at store and was promised delivery with 7 days. Payment was made on the 22 July 2022 and today is the 08 August 2022. It still has not been delivered. I have been in contact numerous times with in store sales rep & I even communicated that I am having guests to host this past weekend (Saturday 06 Aug) and was assurred it will be delivered on their communicated dates mentioned. Furthermore i drove to the store again this past Friday 5th August 2022 and made the 2nd purchase and was then told my 1st delivery would arrive today Monday 8th August 2022.

I was also told there is no way to track my order and no one has visibility of it. The 3rd party company doing my delivery does not have a tracking device & communication is only done via head office. So all i have is they word which they have consistantly not kept & everytime i am the one calling to follow up, taking the initiative and only then told of changes to my delivery status.

This Friday 12 August is my birthday & my wifes birthday is on the 13 August and we are having guests again. I am almost certain these items will still not be delivered.

Unhappy new client