Unhappy customer and poor service

Item: Cielo
Rating: 1
Author: Nokwanda M

I bought a heardboard at cielo online paid for it in full and emailed proof of payment on the 20th April still to date no heardboard. I call to follow up and emailed but sent from pillar to post. Am told different stories each time I call the customer centre it's either heardboard still manufactured or it's ready for delivery you 'll be contacted by your sails consultant but todays email really ****ed me off saying I still have R1190 oustanding whereas I paid full amount R3150. I've been patient for 4months now.

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Replies (1)

Cielo's replyOfficial

06 Aug 2020, 10:05

Dear Nokwanda

Thank you for your review.

We would like to sincerely apologize for the customer service experience and for all the inconvenience incurred.

Please note that we deem your customer experience as vital component of our business. Please be assured that we take heed to your complaint and that we make every effort to continuously improve our customer service delivery.

We will address your areas of concern and will revert back to you directly.

Thank you for your patience and consideration in this regard.

Regards
Customer Care Department

Cielo's reply06 Aug 2020, 10:05

Official