Unhappy Customer

I am not satisfied with the service, particularly with online orders. I purchased beds which took a while to be delivered, and although I was okay with the delivery timelines stated in the email, upon receiving the beds, I found that two of the bases and the mattress had factory faults. I lodged a complaint, and these items were collected. However, I am not receiving any information about when the new items will be delivered. It seems like my number has been blocked by their customer care as I am unable to get through. Strangely, when I call from a different number, I can get through, however no one is able to give me feedback - even Ayabulela Babi the lady who initially arranged for the items to be picked up from my house is unable to provide me with estimated timelines. She has been preparing the waybill for days now, according to her email responses, and whenever I call, she is always on lunch or on another call. All I need is clear communication!!! When will I receive my items…. It cant be that hard to keep a customer informed