Unhappy customer

I am not a very happy customer. I ordered a patio set from Cielo Somerset West. My house is 180km from Somerset West. The Courier company that was responsible for the delivery gave the package over to a 3rd party courier. When my set was delivered the one leg was broken and all the armrests were scratched. I phoned to arrange for replacement. The lady (Natasha) at customer services helped me really quick. I told her to please make sure when they use a courier company that the company do not give it over to a 3rd company, because the couches are being handled too much and the chance for damage is there. Now, my second round waiting for my replacement the courier company AGAIN gave it over to a 3rd party courier. I really don't understand why the courier companies give it over to other companies. I am only 180km from the cape town warehouse. That is really not that far. The set can be sent from the warehouse to my house in 2 hours time. I am really not happy with Cielo. I doubt if I will purchase anything from you again. And I will definitely not recommend Cielo to other people, especially if they want anything couriered. For a big company as Cielo this is very unprofessional.