Unacceptable Customer Service and Lack of Accountability from Ceilo Centurion

I am extremely disappointed with the service and communication from Ceilo Centurion.

I purchased 8 dining room chairs from the store during a sale and was informed that a R950 delivery fee would apply. I was also told that I could return the chairs within 14 days if I was unhappy, but that I would forfeit the delivery fee. What was never disclosed to me at any point during the sale was that the chairs would be delivered unassembled and that assembly was not included.

The chairs were delivered today in 4 boxes, completely unassembled. The delivery team made it clear that they only deliver and do not assemble. I then contacted the store and spoke to the manager, hoping this was simply a misunderstanding. Instead, I was told that the salesperson should have informed me that assembly was not included and that assembly would be an additional cost. Again, this was never communicated to me before the sale was concluded.

The solutions offered by the store were completely unacceptable. I was told either to: 1. Bring the chairs to the store myself so they can assemble them, or 2. Wait for them to log a ticket that might be attended to within 7 days.

Neither of these options reasonably addresses the immediate issue or the inconvenience caused. Asking a customer to transport 8 purchased chairs back to the store, or to wait a week because of the store’s failure to communicate properly, is not customer service - it is passing the problem back to the customer.

This experience reflects poor communication, poor service, and a lack of accountability. Important information was omitted during the sale, and when the issue was raised, the store did not take proper responsibility or offer a practical resolution.

Very disappointing experience. I would not recommend Ceilo Centurion based on the service I received.