Unacceptable After Sales Service and Feedback on Defective Poor Quality Products - Ticket Number: 55525

I am writing this review to express my disappointment in the after sales service I have received from Cielo. I initially decided to purchase from Cielo since I was under the impression they offer quality products and service to match. I purchased 4 dining chairs from them in March 2020 shortly before the countrywide lockdown was implemented and a few months down the line I soon discovered the lack of quality in the chairs. The plastic tubing was falling out, assembly *****s used to fix the legs to the base were falling out and the biggest issue was the back legs digging into the weak base of the chair which had the legs spreading out and eventually rendering the chairs useless. I am not even the heaviest person around so I dread to think what would happen after continuous use with heavier weights. I have called the call centre and explained my situation. After a few days Cielo sent out someone to assess the chairs and write up a report. Even he discovered the chairs were structurally weak and was not a mere factory defect. Since then I have continuously been on the phone with the call centre only to be told I need to take 4 of the same chairs in exchange. This is unacceptable since I do not wish to repeat this process every 6 months since I am not happy with the overall quality. It is beyond that of a simple factory default and new chairs will not fix the problem I have. I have been told on consecutive times via phone calls and emails that a manager will contact me to assist but nothing has come of that and at this point I do not even wish to do business with a company who are happy to take your money but not willing to provide adequate after sales service. I would like a total refund and be given the freedom to decide whether I want to still buy from Cielo or not. My contact details: Email - *** Cell - ***