TR
Tanith R
1 reviews | Active since Jan 2022
06 Dec 2023, 14:48
TV Unit riddled with borer holes
Received a TV unit on Monday that was riddled with borer holes on the top of the unit. I requested that it would be collected urgently as I do not want my house invested with borer. It is now Wednesday afternoon and I still am waiting for an update as to when it will be collected (I have emailed and called and still haven't received a response). The best thing about all this is when I asked about the replacement I was advised that all units will have these holes in because they use reclaimed pine which has been eaten by borer. No thank you, I do not want to spend R6000 for a piece of furniture that looks eaten.
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Cielo's replyOfficial
07 Dec 2023, 06:04Dear Tanith
Thank you for your review.
We sincerely apologize for the inconvenience you've experienced with your TV unit. We understand the urgency of the situation and would like to express our apologies for any delay in addressing your concerns.
We are exploring options for a suitable replacement or a full refund to address your concerns and inconvenience. Our customer care team will be in touch with you shortly to discuss the available solutions and to provide a resolution that meets your expectations.
Once again, we sincerely apologize for any frustration this situation has caused. Your satisfaction is of the utmost importance to us, and we appreciate your understanding as we work towards a more suitable option for you.
Kind Regards
Customer Service Team
Thank you for your review.
We sincerely apologize for the inconvenience you've experienced with your TV unit. We understand the urgency of the situation and would like to express our apologies for any delay in addressing your concerns.
We are exploring options for a suitable replacement or a full refund to address your concerns and inconvenience. Our customer care team will be in touch with you shortly to discuss the available solutions and to provide a resolution that meets your expectations.
Once again, we sincerely apologize for any frustration this situation has caused. Your satisfaction is of the utmost importance to us, and we appreciate your understanding as we work towards a more suitable option for you.
Kind Regards
Customer Service Team
Cielo's reply07 Dec 2023, 06:04
Official
Dear Tanith
Thank you for your review.
We sincerely apologize for the inconvenience you've experienced with your TV unit. We understand the urgency of the situation and would like to express our apologies for any delay in addressing your concerns.
We are exploring options for a suitable replacement or a full refund to address your concerns and inconvenience. Our customer care team will be in touch with you shortly to discuss the available solutions and to provide a resolution that meets your expectations.
Once again, we sincerely apologize for any frustration this situation has caused. Your satisfaction is of the utmost importance to us, and we appreciate your understanding as we work towards a more suitable option for you.
Kind Regards
Customer Service Team
Thank you for your review.
We sincerely apologize for the inconvenience you've experienced with your TV unit. We understand the urgency of the situation and would like to express our apologies for any delay in addressing your concerns.
We are exploring options for a suitable replacement or a full refund to address your concerns and inconvenience. Our customer care team will be in touch with you shortly to discuss the available solutions and to provide a resolution that meets your expectations.
Once again, we sincerely apologize for any frustration this situation has caused. Your satisfaction is of the utmost importance to us, and we appreciate your understanding as we work towards a more suitable option for you.
Kind Regards
Customer Service Team