TRULY DISAPPOINTING SERVICE - Attrocious!

I am beyond disappointed with Cielo and their customer service. On 31 January 2024, I ordered a Hayden L-shaped in Midnight using their online store. On 15 February, the delivery men were very inappropriate and did not able to assemble the couch. This information was not conveyed to us at any stage and I was left to deal with delivery men who complained about having to carry the couch up 2 flights of stairs even though this was communicated to Cielo when we ordered the couch. After unboxing the 2 parts of the L-shaped couch myself, I found that the legs of the couch were incorrectly packaged. I received 3 black legs (incorrect) and 7 gold legs (correct). The part that connects the two parts of the couch were incorrect and one side of the couch did not have the necessary attachment. I logged a customer service ticket shortly after and provided pictures of the issues I noticed with the couch. I received a phone call from Chante requesting the images again even though they had been sent. I was promised a more substantive answer in 24-48 hours after my response but had to follow up 5 days later as I had not received any form of confirmation that my ticket was being dealt with. After this, I was told on 6th of March that the parts needed to be sourced for us first before anything else could happen. On 8 March, I received an email informing me that the parts will be dispatched in two packages .I rep**** to ask if assistance will be given to install the attachment clip to my couch since there is no holes or ports for me to fit it in. I was told that dry wall *****s would be included in a delivery package with the CORRECT attachment and that self-installation would be easy "because the holes are usually there just covered with a black lining". The packages arrived and the correct legs were provided but the incorrect couch attachment was shipped to me without drywall *****s as promised. This is extremely frustrating because the couch now sits as two parts instead of one couch. After receiving the incorrect parts, I once again called the Customer Service line and was told by the person on the other side of the phone that the INCORRECT attachment had been sent to me and that a team would be sent out to rectify the issue as soon as possible. It has been more than a month since this phone call with the customer service agent and I have not received a follow up email or a phone call to inform me of the status of our ticket.

Furthermore the thread from the couch on the left side has begun to come apart which is shocking quality for a couch that cost R18 000.

I am beyond frustrated at this point and will never use Cielo again and will never recommend Cielo to any of my friends or family. The product is overpriced the service is over promised and under delivered and the quality is not up to the prices they are charging.