LM
Livhu M
1 reviews | Active since Dec 2013
01 Jan 2020, 21:45
Tragic logistics and services
Terrible customer service. after my order was supposed to be delivered around the 20th,it was "delivered" on the 31st at their warehouse and I had to go collect 135km away at a warehouse because the warehouse only deliver in town, besides nationwide delivery promises. Nobody could tell me where the goods are and it took numerous hone calls and emails. I Am not impressed at all.
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Replies (2)
Cielo's replyOfficial
03 Jan 2020, 16:56Dear Livhu,
Thank you for your feedback. We are deeply sorry to learn about your delivery experience. We will contact you shortly for more specifics relating to the service issues you have experienced. We rely on customer feedback in order to help us identify areas where we can improve.
Sincerely
Customer Service Department
Thank you for your feedback. We are deeply sorry to learn about your delivery experience. We will contact you shortly for more specifics relating to the service issues you have experienced. We rely on customer feedback in order to help us identify areas where we can improve.
Sincerely
Customer Service Department
Cielo's reply03 Jan 2020, 16:56
Official
Dear Livhu,
Thank you for your feedback. We are deeply sorry to learn about your delivery experience. We will contact you shortly for more specifics relating to the service issues you have experienced. We rely on customer feedback in order to help us identify areas where we can improve.
Sincerely
Customer Service Department
Thank you for your feedback. We are deeply sorry to learn about your delivery experience. We will contact you shortly for more specifics relating to the service issues you have experienced. We rely on customer feedback in order to help us identify areas where we can improve.
Sincerely
Customer Service Department
LM
Livhu M's updateReviewer Update
06 Jan 2020, 15:11Still no call.
LM
Livhu M's update06 Jan 2020, 15:11
Reviewer Update
Still no call.