1 reviews | Active since Dec 2018
Totally Unacceptable Service
Furniture purchased online and paid for. After 1 week receive an email there is no stock. I would have to wait until Feb 2019. Was totally upset that why did the site accept the order and payment if there is no stock. I requested for a Senior to call me but to date no reply. I sent an email to cancel my order and refund me. No response to my email so I sent another email to get a response. Still no follow up. I had to then call and request a response to my email. Informed the lady that if there is no order and system from Management what do you expect from their customer service.
Totally unacceptable for an online store. They should close this online store immediately as they do not know how to conduct business.
Dear Simy,
Thank you for your feedback on Hello Peter. We are committed to providing not only great quality products but great service (as you can see from our Hello Peter review score). We have however clearly let you down on this purchase. We are in the process of implementing a new system that would integrate stock levels between our various warehouses and stores with our online store and which would update the online store stock status or expected time of new stock arrival accordingly.
It is clear that communication and service on this order was not up to standard and your complaint was forwarded to the department managers to investigate and take the necessary action to address this.
Please accept our sincere apologies, and we really hope that you would consider buying from Cielo again in future. We are confident you will not be disappointed.
Sincerely
CIELO
On behalf of the CIELO Management Team.
Dear Simy,
Thank you for your feedback on Hello Peter. We are committed to providing not only great quality products but great service (as you can see from our Hello Peter review score). We have however clearly let you down on this purchase. We are in the process of implementing a new system that would integrate stock levels between our various warehouses and stores with our online store and which would update the online store stock status or expected time of new stock arrival accordingly.
It is clear that communication and service on this order was not up to standard and your complaint was forwarded to the department managers to investigate and take the necessary action to address this.
Please accept our sincere apologies, and we really hope that you would consider buying from Cielo again in future. We are confident you will not be disappointed.
Sincerely
CIELO
On behalf of the CIELO Management Team.