Too many lies.

Theee most shocking service ever received. If we never followed up (numerous times) as to when my daughters bed would arrive, the bed would have sat in storage. Before we purchased, we explained that that bed would need to be taken over the balcony. They said that it will be done. This was the only reason we proceeded with the purchase! Clearly a blatant lie to get a sale. A few phone calls before delivery to ensure they know it needs to be taken over. Have the drama of the delivery company needing to first inspect if they can take it up the staircase. But they are fully aware it needs to be taken over the balcony. But they want to check first.

When they finally arrive, the delivery company refuses to take it over saying that it’s their company policy not to. And why could Cielo not tell us? We went back and forth until Sasha said that he will try to assist due to the multiple lies from various people at Cielo. They all had their own fairytales to tell us!

My daughters room was emptied in anticipation of her bed arriving and now she has an empty room. Instead of delivering the bed, they have kindly offered us a refund or we are most welcome to sort it out ourselves… wow! Really?

So you said you can…. But you actually can’t… and now you are saying we must pay other people to do it, over and above the delivery fee we paid…

You can crush my spirit with your lies…. But making my 9 year old sleep on the couch for however long it takes us to find people to put the bed in her room is just disgusting of you. Be honest! If you can’t do something! Say so! It’s better to have a happy customer with the truth instead of this! I just don’t understand the unnecessary lies around something that both Cielo and the delivery company have as their policy.

Cielo lies… we must pay for!