BR
Brogan R
1 reviews | Active since Aug 2019
26 Jun 2024, 09:30
This organisation does not take their customers seriously.
It was my first and last time purchasing from this furniture store, customer satisfaction is not a priority to them, they are not solution driven and operate at snail pace. I wrote an essay on google reviews.
Helpful (0)
Replies (7)0
Replies (7)
Cielo's replyOfficial
26 Jun 2024, 11:14Dear Brogan,
Thank you for brining this to our attention.
We apologize that our service has not met your expectation, this is not the level of service we strive to deliver.
If you could please allow us an opportunity to rectify this.
Our customer care team leader will contact you shortly to provide you with the necessary update.
Kind Regards
Customer Service Team.
Thank you for brining this to our attention.
We apologize that our service has not met your expectation, this is not the level of service we strive to deliver.
If you could please allow us an opportunity to rectify this.
Our customer care team leader will contact you shortly to provide you with the necessary update.
Kind Regards
Customer Service Team.
Cielo's reply26 Jun 2024, 11:14
Official
Dear Brogan,
Thank you for brining this to our attention.
We apologize that our service has not met your expectation, this is not the level of service we strive to deliver.
If you could please allow us an opportunity to rectify this.
Our customer care team leader will contact you shortly to provide you with the necessary update.
Kind Regards
Customer Service Team.
Thank you for brining this to our attention.
We apologize that our service has not met your expectation, this is not the level of service we strive to deliver.
If you could please allow us an opportunity to rectify this.
Our customer care team leader will contact you shortly to provide you with the necessary update.
Kind Regards
Customer Service Team.
BR
Brogan R's updateReviewer Update
28 Jun 2024, 09:34How are you going to rectify it? It's a week later
No cielo staff member has provided a solution to date!
No cielo staff member has provided a solution to date!
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Brogan R's update28 Jun 2024, 09:34
Reviewer Update
How are you going to rectify it? It's a week later
No cielo staff member has provided a solution to date!
No cielo staff member has provided a solution to date!
BR
Brogan R's updateReviewer Update
28 Jun 2024, 14:35Someone is waiting for them at home, I will not hold this bed any longer than today!
When are you refunding me?
When are you refunding me?
BR
Brogan R's update28 Jun 2024, 14:35
Reviewer Update
Someone is waiting for them at home, I will not hold this bed any longer than today!
When are you refunding me?
When are you refunding me?
BR
Brogan R's updateReviewer Update
28 Jun 2024, 15:39You're a bunch of ****S!
BR
Brogan R's update28 Jun 2024, 15:39
Reviewer Update
You're a bunch of ****S!
BR
Brogan R's updateReviewer Update
28 Jun 2024, 22:46Dial a bed has already taken their mattress and refunded my full amount of money, yet the cielo return was logged last week Sunday already, but the bed is still in my house with no sign of my money!
BR
Brogan R's update28 Jun 2024, 22:46
Reviewer Update
Dial a bed has already taken their mattress and refunded my full amount of money, yet the cielo return was logged last week Sunday already, but the bed is still in my house with no sign of my money!
BR
Brogan R's updateReviewer Update
11 Jul 2024, 13:36People really need to read the red star ratings before purchasing from Cielo, I have learnt a terrible lesson with this store.
BR
Brogan R's update11 Jul 2024, 13:36
Reviewer Update
People really need to read the red star ratings before purchasing from Cielo, I have learnt a terrible lesson with this store.
Cielo's replyOfficial
11 Jul 2024, 16:42Good day Brogan,
Thank you for your feedback.
Upon our check with customer care, we were advised that your refund has been processed and your query has been resolved.
We sincerely apologize for the delay in rectifying your query, this is not the level of service we strive to deliver.
If you have any other questions , please feel free to contact our customer agent who was dealing with your case.
Thank you for your time and understanding.
Kind Regards
Customer Service Team.
Thank you for your feedback.
Upon our check with customer care, we were advised that your refund has been processed and your query has been resolved.
We sincerely apologize for the delay in rectifying your query, this is not the level of service we strive to deliver.
If you have any other questions , please feel free to contact our customer agent who was dealing with your case.
Thank you for your time and understanding.
Kind Regards
Customer Service Team.
Cielo's reply11 Jul 2024, 16:42
Official
Good day Brogan,
Thank you for your feedback.
Upon our check with customer care, we were advised that your refund has been processed and your query has been resolved.
We sincerely apologize for the delay in rectifying your query, this is not the level of service we strive to deliver.
If you have any other questions , please feel free to contact our customer agent who was dealing with your case.
Thank you for your time and understanding.
Kind Regards
Customer Service Team.
Thank you for your feedback.
Upon our check with customer care, we were advised that your refund has been processed and your query has been resolved.
We sincerely apologize for the delay in rectifying your query, this is not the level of service we strive to deliver.
If you have any other questions , please feel free to contact our customer agent who was dealing with your case.
Thank you for your time and understanding.
Kind Regards
Customer Service Team.