Think twice before ordering from their website

Item: Cielo
Rating: 1
Author: Mathukhwane M

I wish someone had told me that Cielo is not reliable. I always loved their furniture; buying from their store was on my bucket list. I did, and I regret it. First, be upfront and explicitly let customers know that you don't have the bulk of things you say are available online. Secondly, your customer service is appalling. And lastly you don't take your clients seriously once you have secured a sale.

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Replies (1)

Cielo's replyOfficial

31 Jan 2025, 08:40

Dear Mathukhwane,

Thank you for bringing this to our attention.
We sincerely apologize for the frustration you've experienced and understand your disappointment.
This is not the experience we aim to provide.
Your feedback is invaluable, and we will review our processes to ensure better transparency and customer service moving forward.
Please anticipate a call from our customer service department to address your concerns.

Kind Regards,
Customer Service Team

Cielo's reply31 Jan 2025, 08:40

Official