The worst furniture shop

The worst furniture shop. I bought a couch and tv stand. Firstly the day I bought the couch and tv stand I came with a truck to the store ready to load what I was buying. They refused and said they only do delivery which is an additional amount. Now obviously I’m already unhappy because now I need to spend an additional amount for an option that I did not prefer. And I was told upon purchase that the tv stand will require assembling and I asked if I can pick an option for it to come assembled to my house they said that is not an option, a shock to me because I recently bought chairs from another furniture shop (Rochester) and they had no problem to assemble the chairs for me. Anyway after all that unhappiness, the items were delivered today 19 May 2022, I was made to sign a delivery form for items they refused to open for me to check. The guys kept saying they are just a courier company and they do not open items to check and said I should open it myself and also said anyway they won’t take back the item because again they just a courier company. I think Cielo is unprofessional to say the least, this is honestly bad business.