1 reviews | Active since Oct 2023
The worst customer service of my life
Do not order from Cielo. Honestly, their post-sale services have been horrific. I ordered dining chairs that arrived and were defective. I contacted Cielo to log a return. Originally I was going to ask for them to deliver new dining chairs. Eventually I gave up and asked for a refund. It is over a month later and I am still waiting for said refund to arrive in my bank account. In addition, the actual process of having defective goods collected is abnormally long, protracted and painful. I have probably spoken to 4 different agents and sent approximately 15 emails. I asked to speak to someone senior to discuss the whole process and my pleas were repeatedly ignored. Cielo, do better. Either way, I will never order from you again. Have ordered new dining chairs from Coricraft and their after-sales service has been outstanding.
Thank you for your review.
We are sorry to hear about the experience you have had.
We have tried to call you but you were unavailable at the time.
I am happy to confirm that the proof of reversal has been sent to you on 06 October 2023. You could also consider reaching out to your bank or payment method provider to inquire about the status of the refund if it's been an extended period of time.
Kind regards
Customer Service Team
Thank you for your review.
We are sorry to hear about the experience you have had.
We have tried to call you but you were unavailable at the time.
I am happy to confirm that the proof of reversal has been sent to you on 06 October 2023. You could also consider reaching out to your bank or payment method provider to inquire about the status of the refund if it's been an extended period of time.
Kind regards
Customer Service Team