1 reviews | Active since Jan 2023
The worst customer service I've ever experienced.
Absolutely the worst after-sales customer service I've ever dealt with. We ordered a dining table on 5 December 2022 from the website, and it arrived promptly on Saturday 10 December 2022. That's where the good service ended.
On opening the table, we discovered a horrible gash on the top of the table, so I didn't even bother to assemble it and logged a return. Cielo customer service couldn't tell me if they had another in stock to replace the damaged product, so I requested a refund.
We sat with the table in our house for two weeks, until the table could be collected by the courier on 28 December 2022.
Now, on the 11th of January 2023, the table has still not reached the Cielo warehouse. It's been over a month and no one can confirm the return and process the refund.
Stay as far away from Cielo as possible.
Thank you for your review.
We sincerely apologize for the delay in having your refund process.
We have been made aware of the delay with regards to the couriers as there has been a backlog. This is no excuse, but we can assure your the matter has been addressed and the Customer Care agent is working timelousy to have your matter resolved as soon as possible.
Your matter is being followed up on and we will make sure to keep you updated.
We sincerely appreciate the business and support that you shown us.
Kind Regards
Customer Care
Thank you for your review.
We sincerely apologize for the delay in having your refund process.
We have been made aware of the delay with regards to the couriers as there has been a backlog. This is no excuse, but we can assure your the matter has been addressed and the Customer Care agent is working timelousy to have your matter resolved as soon as possible.
Your matter is being followed up on and we will make sure to keep you updated.
We sincerely appreciate the business and support that you shown us.
Kind Regards
Customer Care