MSm
Masechaba Selala masechaba.lselala

1 reviews | Active since Mar 2025

14 Apr 2025, 10:47

The worst customer experience

I bough a table the beginning of December 2024 , heard nothing pertaining to deliver until I called customer services 18 December and no feedback until I was informed that it’s delivered on the 24 of December upon opening the package the table was damaged. I lodged a report 27 December 2024 heard nothing from Cielo till I called after 7 days , I was I ignored throughout until February 25 then I went on social media , I was informed I will get my table early April , it’s mid April 25 and till today nothing from Cielo besides being ignored.

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Replies (1)
Cielo
Cielo's reply14 Apr 2025, 11:58
Official
Dear Masechaba, 

Thank you for brining this to our attention.
We sincerely apologize for the delays anbringingd poor communication. 
Your experience is not acceptable, and we’re escalating this as a priority. 
We’ll be in touch with you shortly with a clear update on your case. 

Kind Regards, 
Customer Service Team