MSm
Masechaba Selala masechaba.lselala
1 reviews | Active since Mar 2025
14 Apr 2025, 10:47
The worst customer experience
I bough a table the beginning of December 2024 , heard nothing pertaining to deliver until I called customer services 18 December and no feedback until I was informed that it’s delivered on the 24 of December upon opening the package the table was damaged. I lodged a report 27 December 2024 heard nothing from Cielo till I called after 7 days , I was I ignored throughout until February 25 then I went on social media , I was informed I will get my table early April , it’s mid April 25 and till today nothing from Cielo besides being ignored.
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Replies (1)Cielo's replyOfficial
14 Apr 2025, 11:58Dear Masechaba,
Thank you for brining this to our attention.
We sincerely apologize for the delays anbringingd poor communication.
Your experience is not acceptable, and we’re escalating this as a priority.
We’ll be in touch with you shortly with a clear update on your case.
Kind Regards,
Customer Service Team
Thank you for brining this to our attention.
We sincerely apologize for the delays anbringingd poor communication.
Your experience is not acceptable, and we’re escalating this as a priority.
We’ll be in touch with you shortly with a clear update on your case.
Kind Regards,
Customer Service Team
Cielo's reply14 Apr 2025, 11:58
Official
Dear Masechaba,
Thank you for brining this to our attention.
We sincerely apologize for the delays anbringingd poor communication.
Your experience is not acceptable, and we’re escalating this as a priority.
We’ll be in touch with you shortly with a clear update on your case.
Kind Regards,
Customer Service Team
Thank you for brining this to our attention.
We sincerely apologize for the delays anbringingd poor communication.
Your experience is not acceptable, and we’re escalating this as a priority.
We’ll be in touch with you shortly with a clear update on your case.
Kind Regards,
Customer Service Team
