the store cheated me on my refund

I had a sale agreement with the store I was asked to pay R537 as an outstanding amount . The surprising thing is after canceling the order that is when you audited my account and finding out that I have already spend the money that you must refund me . Yogesh the manager did not phone me to explain the account the only time Cielo tried to explain is when I was querying my refund . I feel cheated and I still want my money back I have invoices that shows that I paid everything in full . Can I have my money back. I saw things on your show room I paid for them . Now when I need my money you telling me about an audit .

Hellopeter.com Response to counter-claims made by the CIELO Management Team Good Afternoon The CIELO Management Team (or an individual responding on behalf of Management) responded yesterday (11 February 2019) to my enquiry that I lodged in this platform as well as on Facebook last month It has taken CIELO exactly 1 months and 3 weeks for them to respond to this complaint. Let me dissect and respond to their counter-claim: 1. First, CIELO disputes the claim I made and indicates that their ‘’Financial Manager spent considerable time telephonically with me to explain the calculation to no avail’’ Indeed I did talk to Mr…on the phone ( once off) where we did not come to an amicable solution to the issue at hand, as I stated previously, we had a dispute on the contract of sale, what I was promised as a Customer as well as the invoices in my possession vis-à-vis the invoices CIELO wanted me to sign at the time which I objected. 2. Secondly, in your response you indicate that you audited the transactions and the calculations are correct, on this premise, you take the moral high ground by stating that ‘’it is sad to see such unsubstantiated and unfounded allegations accusing CIELO of *****/theft on a public platform’’, you further indicate that you ‘’do not cheat your customers’’ It is due to this public platform that you have responded to my claim, my last conversation with CIELO, I indicated that you do your administrative processes and revert back to me, there was an agreement to this effect. I was requested by CIELO to put my claim on an email, to which I did, however, you did not respond to this email from…. Until 11 February 2019 when you decided to respond to this Public Platform. Because you have re-calculated the transactions and have found YOUR calculations to be correct, does not imply/suggest that my claim is unsubstantiated and unfounded. In your re-calculation, first, you did not consult me and request the invoice that I have in my possession when I purchased the items, I suppose then your re-calculations are based on the revised invoices that you wanted me to certify by signing them, of which as you know, I refused to do so. So how do you ‘substantiate read: Validate’’ a calculation without all the facts? How is my claim…or as you call it an ‘’allegation’’ unfounded? 3. All you did was to validate yourself that you are correct as you stated ‘’your Financial Manager spent considerable time to explain the calculations to me to no avail’’ whereas, the crux of the matter is on what CIELO promised, on what items/furniture was purchased by me, on what discount and or additional items that I wanted to replace where clarified and the management intervention that I sought to give clarity or to request a refund – You are responding to your ‘’CALCULATIONS’’ and not to my concerns as a CUSTOMER on items I bought at CIELO. Hence, you go to town in labelling my claim as unsubstantiated and unfounded …it is easier to belittle the claim by your CUSTOMER when you are avoiding the facts!!! 4. Thirdly, you had the opportunity to respond ‘’professionally’’ whether telephonically or through an email, however, you failed to do such, now you respond in this platform labelling my claim as an unsubstantiated and unfounded allegation – however, your response is scanty as you do not indicate the process you used to conduct a root cause analysis to understand the source of the problem, who you spoke to or consulted in arriving at a solution and where the misunderstanding could have emanated – instead, you indicate that I labelled CIELO as ********** or ******* and or cheats!! Then you label my claim as unsubstantiated and unfounded based on you proper accounting systems and principles – it so happens that this has no relevance to my claim. Is this CIELO’s professional response to my claim? I spent considerable time, effort and driving from my home to CIELO to attend to this matter and it is acknowledged by CIELO Management as an unsubstantiated and unfounded allegation when I was looking for a solution to this issue? 5. Please Note – I will not consult an Accountant nor an Auditor – how morally inept can CIELO Management be? A Client confronts you on YOUR administrative mishap and you respond by ‘’advising’’ the client to consult an Accountant or Auditing firm? What process did you follow to verify the facts? Or to meticulously explain your approach? Your response is that you re-calculated the transactions and that your calculations are CORRECT and that I should consult an Accountant or a third party Auditing Firm?? Really? Professionalism, ethos of good customer care? What arrogance? Then after all of this, if you are found to be in the wrong you are offering a ‘’substantial shopping voucher’’ what arrogance? Is this the best solution that you can master? Is this how CIELO Management resolves administrative mishaps? 6. I will consult the Consumer Ombud, the National Consumer Commission to seek justice for my claim– as stated before, it is more than a calculation matter, there is a human being read: CUSTOMER, which you seek to dehumanize in your arrogant response. This Human being will seek justice as this matter is not about the money which I think you arrogant response points towards. Lastly your financial manager has never send me any email what so ever . Please provide me with dates