The in store service was excellent, but then when it came to the delivery, it was a total disaster

Good day Gene

Thank you for sharing your feedback, and I'm glad to hear that you had a positive in-store experience. 

I apologize for the experience with your delivery. 

We take customer feedback seriously, and we have escalated the query regarding delivery service as we make use of third party couriers. 

As a valued client we would like to thank you for your business and support.

Kind Regards 
Customer Service Team