KM
Kamogelo M
1 reviews | Active since Jul 2017
10 Dec 2019, 17:50
The delivery guy left my couch outside!!!
The delivery for Cielo is beyond disgusting! I get a call from the security guy at my complex that the delivery guy from Cielo left my couch outside because it was too heavy to carry into my apartment, after I left my key with the security so they can put into my apartment, which is just on first floor. I was on the phone with Cielo all day and have a head ave from having to explain over and over again what happened. Imagine in this rainy weather? Such pathetic service. Do not waste your time!
Helpful (0)
Replies (1)0
Replies (1)
Cielo's replyOfficial
12 Dec 2019, 10:20Dear Kamogelo,
Thank you for your feedback. Please accept our apologies for the inconvenience. Our transporters are contracted for door-to-door service and should deliver the item to your door – even if this means carrying it up the stairs to your apartment. Your case was escalated to the relevant manager to address with the transporters. We will be in contact with you directly to provide feedback on this matter.
Yours sincerely
Customer Services Department
Thank you for your feedback. Please accept our apologies for the inconvenience. Our transporters are contracted for door-to-door service and should deliver the item to your door – even if this means carrying it up the stairs to your apartment. Your case was escalated to the relevant manager to address with the transporters. We will be in contact with you directly to provide feedback on this matter.
Yours sincerely
Customer Services Department
Cielo's reply12 Dec 2019, 10:20
Official
Dear Kamogelo,
Thank you for your feedback. Please accept our apologies for the inconvenience. Our transporters are contracted for door-to-door service and should deliver the item to your door – even if this means carrying it up the stairs to your apartment. Your case was escalated to the relevant manager to address with the transporters. We will be in contact with you directly to provide feedback on this matter.
Yours sincerely
Customer Services Department
Thank you for your feedback. Please accept our apologies for the inconvenience. Our transporters are contracted for door-to-door service and should deliver the item to your door – even if this means carrying it up the stairs to your apartment. Your case was escalated to the relevant manager to address with the transporters. We will be in contact with you directly to provide feedback on this matter.
Yours sincerely
Customer Services Department