KF
Karen F
1 reviews | Active since Jul 2011
20 Oct 2020, 14:24
Thank you! Brilliant service
Really mind-blowing service doesn't happen when things go right - it happens when there is a hiccup. I ordered a day bed from Cielo and it was delivered within in two days but was unfortunately the incorrect colour. I logged the issue and it was assigned to Renuschka who made contact within an hour. She arranged for its collection and replacement and made sure that it reached me in time for our houseguests arrival. She was sympathetic, professional and generally made me feel like I was in very safe hands. You have a gem of an employee there!
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Replies (1)Cielo's replyOfficial
20 Oct 2020, 14:33Good day Karen,
Thank you so much for giving Renuschka an excellent review.
We sincerely apologise for the inconvenience caused initially.
We are delighted to know that all is in order and that it was a seamless process to have sorted out.
We hope to see you soon.
Have a wonderful day.
Kind regards,
Customer Care
Thank you so much for giving Renuschka an excellent review.
We sincerely apologise for the inconvenience caused initially.
We are delighted to know that all is in order and that it was a seamless process to have sorted out.
We hope to see you soon.
Have a wonderful day.
Kind regards,
Customer Care
Cielo's reply20 Oct 2020, 14:33
Official
Good day Karen,
Thank you so much for giving Renuschka an excellent review.
We sincerely apologise for the inconvenience caused initially.
We are delighted to know that all is in order and that it was a seamless process to have sorted out.
We hope to see you soon.
Have a wonderful day.
Kind regards,
Customer Care
Thank you so much for giving Renuschka an excellent review.
We sincerely apologise for the inconvenience caused initially.
We are delighted to know that all is in order and that it was a seamless process to have sorted out.
We hope to see you soon.
Have a wonderful day.
Kind regards,
Customer Care
