MR
Mpho R
1 reviews | Active since Nov 2015
21 Jul 2020, 10:52
Terrible service
I ordered the Hannah headboard on 01/04/2020. To date I still haven't received it, I spoke to Monique my sales agent and she promised that I will have my headboard last week Friday and I still haven't received it. I will never buy from Cielo again nor will I recommend anyone to buy from them.
They do not know what customer service is, if I don't call or send an email. They will not update you.
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Replies (1)
Cielo's replyOfficial
22 Jul 2020, 06:08Dear Mpho
Thank you for your review.
Please accept our sincere apologies for the inconvenience and any delay with the shipment of your headboard. We can assure you that we take every complaint seriously and that we are actively working on ways to meet our customers expectation.
We will check in with our manufacturing and will revert back to you.
We thank you for your patience and consideration in this regard.
Regards
Customer Care Department
Thank you for your review.
Please accept our sincere apologies for the inconvenience and any delay with the shipment of your headboard. We can assure you that we take every complaint seriously and that we are actively working on ways to meet our customers expectation.
We will check in with our manufacturing and will revert back to you.
We thank you for your patience and consideration in this regard.
Regards
Customer Care Department
Cielo's reply22 Jul 2020, 06:08
Official
Dear Mpho
Thank you for your review.
Please accept our sincere apologies for the inconvenience and any delay with the shipment of your headboard. We can assure you that we take every complaint seriously and that we are actively working on ways to meet our customers expectation.
We will check in with our manufacturing and will revert back to you.
We thank you for your patience and consideration in this regard.
Regards
Customer Care Department
Thank you for your review.
Please accept our sincere apologies for the inconvenience and any delay with the shipment of your headboard. We can assure you that we take every complaint seriously and that we are actively working on ways to meet our customers expectation.
We will check in with our manufacturing and will revert back to you.
We thank you for your patience and consideration in this regard.
Regards
Customer Care Department