NK
Nqubeko K
1 reviews | Active since Mar 2023
30 Dec 2024, 14:38
Terrible service at Cielo Furniture- Little Falls Roodepoort
Worst service received ever from the 7th of December 2024!!! The incorrect Head board was delivered and promised to take the Headboard back however have not taken it and the correct Headboard is still not delivered to date. This service received is extremely terrible as I am still stuck with the incorrect Headboard
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Replies (4)NK
Nqubeko K's updateReviewer Update
30 Dec 2024, 14:43The sales person Abraham purposely sold me the incorrect Headboard because he required a comission before close of date then spoke to the supervisor Marina who didn't assist us at all. The person at Cielo support Vuyolethu Mathe confirmed that she placed the order from PE after I called again after the due date for delivery, she said she forgot to process the order and therefore will only have the order placed now on the 30th of December which is over 2 weeks after our initial conversation.
Everyone assisting have had no sense of urgency to attend to this even now after so much time has lapsed. As a first time customer we are terribly disappointed and ever discouraged to even refer anyone to buy from Cielo.
Everyone assisting have had no sense of urgency to attend to this even now after so much time has lapsed. As a first time customer we are terribly disappointed and ever discouraged to even refer anyone to buy from Cielo.
NK
Nqubeko K's update30 Dec 2024, 14:43
Reviewer Update
The sales person Abraham purposely sold me the incorrect Headboard because he required a comission before close of date then spoke to the supervisor Marina who didn't assist us at all. The person at Cielo support Vuyolethu Mathe confirmed that she placed the order from PE after I called again after the due date for delivery, she said she forgot to process the order and therefore will only have the order placed now on the 30th of December which is over 2 weeks after our initial conversation.
Everyone assisting have had no sense of urgency to attend to this even now after so much time has lapsed. As a first time customer we are terribly disappointed and ever discouraged to even refer anyone to buy from Cielo.
Everyone assisting have had no sense of urgency to attend to this even now after so much time has lapsed. As a first time customer we are terribly disappointed and ever discouraged to even refer anyone to buy from Cielo.
Cielo's replyOfficial
30 Dec 2024, 14:52Dear Nqubeko,
We sincerely apologize for the inconvenience you've experienced.
We understand your frustration and regret that the incorrect headboard was delivered and the issue has not been resolved yet.
We are urgently addressing this matter and will arrange for the return of the incorrect item and delivery of the correct one as soon as possible.
Kind Regards,
Customer Service Team
We sincerely apologize for the inconvenience you've experienced.
We understand your frustration and regret that the incorrect headboard was delivered and the issue has not been resolved yet.
We are urgently addressing this matter and will arrange for the return of the incorrect item and delivery of the correct one as soon as possible.
Kind Regards,
Customer Service Team
Cielo's reply30 Dec 2024, 14:52
Official
Dear Nqubeko,
We sincerely apologize for the inconvenience you've experienced.
We understand your frustration and regret that the incorrect headboard was delivered and the issue has not been resolved yet.
We are urgently addressing this matter and will arrange for the return of the incorrect item and delivery of the correct one as soon as possible.
Kind Regards,
Customer Service Team
We sincerely apologize for the inconvenience you've experienced.
We understand your frustration and regret that the incorrect headboard was delivered and the issue has not been resolved yet.
We are urgently addressing this matter and will arrange for the return of the incorrect item and delivery of the correct one as soon as possible.
Kind Regards,
Customer Service Team
NK
Nqubeko K's updateReviewer Update
30 Dec 2024, 15:46We would like to understand when is ASAP as we have had these words since the 9th of December 2024? We need the Headboard to be delivered to our Home by tomorrow morning
NK
Nqubeko K's update30 Dec 2024, 15:46
Reviewer Update
We would like to understand when is ASAP as we have had these words since the 9th of December 2024? We need the Headboard to be delivered to our Home by tomorrow morning
Cielo's replyOfficial
30 Dec 2024, 16:34Please anticipate a call from our customer care department.
Kind Regards,
Customer Service Team.
Kind Regards,
Customer Service Team.
Cielo's reply30 Dec 2024, 16:34
Official
Please anticipate a call from our customer care department.
Kind Regards,
Customer Service Team.
Kind Regards,
Customer Service Team.