TERRIBLE SERVICE AT CIELO.

I am absolutely disgusted in the service we have received. We received our couch on Monday WITH A MISSING LEG! We reported it and for 2 days Chante told me "we are offline and cannot process your order". After raging with the manager, Diana, they processed the order and said delivery would take 5 to 7 working days. We have people over TOMORROW. How do you tell 30 people they are not allowed to sit on your couch? After NEVER receiving feedback we had to phone 5 times a day for an update. Our couch leg is suppose to be out for delivery today and when we phoned to follow-up as the business day is coming to an end their response is: "WE DON'T KNOW WHERE IT IS, WE CANNOT TRACK YOUR ORDER". So an hour later I phone again to follow-up because I get no feedback and to my surprise the entire team is at a year end function! It is 16:00 on Friday and I still have no feedback or assurance that I will have this missing leg in time for our function tomorrow.