terrible service

I purchased a headboard for my aged parents who are both in their 80's and paid for it be delivered. The delivery compony leaves it t the door and says they are a door to door service only. How are old people expected to take a furniture product in? At our insistence it was unwillingly and unhappily taken in the house. The same headboard then began fraying after a few days - shocking at the poor quality. It was replaced. A very disappointing experience. Don't think I will ever purchase again from Cielo