Terrible service

We bought pool loungers from Cielo, it was said that it’s made of weather resistant PE Rattan. It’s not even in use for 2 years and are cracked up, and unusable. I logged a complaint, missed the call, but I phoned back. The lady who phoned me did not want to speak to me and said she sent an email. In the email she said there’s only a 12 month warranty and we should phone Cane world. I sent an email back and asked why Cane world, still no answer!! Our pool loungers are not made of cane, but ******* plastic rattan.