mM
monicastrauss M
1 reviews | Active since May 2017
10 Nov 2023, 15:54
Terrible service
First, they take almost 2 weeks to answer emails Don't even bother to phone Lebogang on ***, because she is never available to take any calls. Someone else answers the phone, taking a message and saying Lebogang will come back to you.
My complaint started on 1 October 2023. Eventually my damaged couches were picked up on 31 October. I was told my new couches will be dispatched when my damaged ones reach the warehouse. I've send a few emails asking whether my couches were dispatched, but Cielo does not even bother to answer my emails.
I will never to business with them again
Helpful (0)
Replies (1)0
Replies (1)Cielo's replyOfficial
15 Nov 2023, 09:03Good day Monica
Thank you for the feedback.
We apologise for the inconvenience caused. The replacement has been dispatched and the couriers will be in contact with you soon regarding the delivery.
As a valued client, we would like to thank you for your business and support and hope that you would shop with us again soon.
Kind regards
Customer Service Team
Thank you for the feedback.
We apologise for the inconvenience caused. The replacement has been dispatched and the couriers will be in contact with you soon regarding the delivery.
As a valued client, we would like to thank you for your business and support and hope that you would shop with us again soon.
Kind regards
Customer Service Team
Cielo's reply15 Nov 2023, 09:03
Official
Good day Monica
Thank you for the feedback.
We apologise for the inconvenience caused. The replacement has been dispatched and the couriers will be in contact with you soon regarding the delivery.
As a valued client, we would like to thank you for your business and support and hope that you would shop with us again soon.
Kind regards
Customer Service Team
Thank you for the feedback.
We apologise for the inconvenience caused. The replacement has been dispatched and the couriers will be in contact with you soon regarding the delivery.
As a valued client, we would like to thank you for your business and support and hope that you would shop with us again soon.
Kind regards
Customer Service Team
