CL
Claire L

1 reviews | Active since Jun 2020

15 Jun 2020, 19:25

Terrible service

Terrible service. I understand delivery has been delayed by lockdown but 45 days and no delivery is unacceptable. When ordering there was no mention that ordering a headboard as part of the order would delay delivery, just that it would take 7 to 14 days for delivery after e-commerce restrictions were lifted. I have phoned and emailed and received very conflicting excuses from the headboard is waiting to dry (over a week ago) to my order is now with the courier. I was promised last week that my delivery would be received this week and if I check my order status it still states that it is on backorder so I'm assuming delivery this week is not going to happen. Not good enough Cielo!

0
Replies (1)
Cielo
Cielo's reply17 Jun 2020, 12:14
Official
Dear Claire

Thank you for your review.

Please accept our sincere apologies for the inconvenience, any delay with the shipment of your order and for any lapse in communication on our part.

Please be assured that your order has been assigned to a designated courier service (Campos - Durban). We will expedite the delivery of your order.  

An agent will revert back to you with details.

 Thank you for your patience and consideration in this regard. 
 
 Keep Well. Stay Safe.
 
 Regards
 Customer Care Department