JM
Jana M
1 reviews | Active since Mar 2020
23 Mar 2020, 15:58
Terrible product and terrible service
Late delivery and when product came it was broken. Took weeks before they even rep**** to this problem. When they delivered my new product they forgot to send someone to pick up the broken unit. Apon opening the new product I saw that it is also broken. So now I am sitting with two broken Tv cabinets and they don't reply to my emails on collection. Terrible service would not recommend this company to anyone!
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Cielo's replyOfficial
24 Mar 2020, 12:45Dear Jana
Thank you for your review.
We would like to apologize for the customer service experienced and any inconvenience caused.
We will be investigating and assessing the poor service delivery hereof. We pride ourselves with exceptional customer service delivery and promise to address this matter with a high sense of urgency.
Our after sales agent will contact you directly to discuss the matter further.
Sincerely
The Customer Service Department
Cielo's reply24 Mar 2020, 12:45
Official
Dear Jana
Thank you for your review.
We would like to apologize for the customer service experienced and any inconvenience caused.
We will be investigating and assessing the poor service delivery hereof. We pride ourselves with exceptional customer service delivery and promise to address this matter with a high sense of urgency.
Our after sales agent will contact you directly to discuss the matter further.
Sincerely
The Customer Service Department