WW
Waldi W
1 reviews | Active since Sept 2024
24 Sept 2024, 11:25
Terrible product and even worse service
I ordered two canvas art pieces, both of which were of such bad quality. One had a strange printing error and the other lines accross the entire piece. The order also took 6 weeks and after finally receiving and transporting the items to our holiday home 2 hours away and discovering the damage we were so disappointed. When I ordered the products it also stated in stock online and then took 6 weeks. When asking the service team about this they simply said that it wasn’t always “actually” in stock and that the order would come when ready. Sad as they have such nice stuff in store but definitely need a revamp on their delivery and service!
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Replies (1)0
Replies (1)Cielo's replyOfficial
25 Sept 2024, 11:29Dear Waldi,
Thank you for bringing this to our attention.
We are very sorry for the delay in getting your order and for the condition you received it.
This is not the level of service we strive to deliver.
We strive to ensure that our products meet high standards, and I’m sorry we fell short in this instance.
Please allow us to investigate and get back to you.
Kind Regards,
Customer Service Team.
Thank you for bringing this to our attention.
We are very sorry for the delay in getting your order and for the condition you received it.
This is not the level of service we strive to deliver.
We strive to ensure that our products meet high standards, and I’m sorry we fell short in this instance.
Please allow us to investigate and get back to you.
Kind Regards,
Customer Service Team.
Cielo's reply25 Sept 2024, 11:29
Official
Dear Waldi,
Thank you for bringing this to our attention.
We are very sorry for the delay in getting your order and for the condition you received it.
This is not the level of service we strive to deliver.
We strive to ensure that our products meet high standards, and I’m sorry we fell short in this instance.
Please allow us to investigate and get back to you.
Kind Regards,
Customer Service Team.
Thank you for bringing this to our attention.
We are very sorry for the delay in getting your order and for the condition you received it.
This is not the level of service we strive to deliver.
We strive to ensure that our products meet high standards, and I’m sorry we fell short in this instance.
Please allow us to investigate and get back to you.
Kind Regards,
Customer Service Team.
