Terrible online sale. Terrible lead times. False advertising.

Ordered a headboard online - it was a "custom" order and they did disclose that it takes 3-4 weeks for the item to be made & shipped out. BY customer o mean that I got to pick which bed size & which color fabric (all of which they offered as available and in stock).

3 months later and still not item.

They initially informed me after 2 weeks of placing my order that it will be delayed by 4 weeks, which I was a bit disappointed but I gave them the benefit of the doubt that things like this do happen in business. I followed up again, only to find out that the fabric is delayed again. I am not sure if the fabric is traveling on Aladins carpet or what, but I do know that importing items do not generally have such a long delay.

It seems as if they are holding the customers money until they have enough orders of a specific fabric before paying and buying their materials. From a big company like this I would have expected better service.

What if I were to cancel this order, they would charge me cancellation fee, admin fee and make excuses. Seems that they make money by sitting with the customers money and earning interested.

DO NOT BUY UNLESS THEY HAVE IT IN STORE READY FOR COLLECTION.