GM
Gladys M
1 reviews | Active since Jul 2011
13 Dec 2019, 09:41
Terrible online customer service
I made an online purchase for a mattress but did not received any email/invoice indicating that the order has been made. I have called and emailed 6 times asking for assistance but am getting none. Every time I call, I am told to email ***. Can someone please let me know what's happening because the money was deducted from my account.
Helpful (0)
Replies (2)0
Replies (2)
Cielo's replyOfficial
13 Dec 2019, 11:06Dear Gladys,
Thank you for bringing this to our attention.
We are truly sorry and wish to confirm that this kind of service experienced is unacceptable and will be dealt with.
We have requested a senior online sales consultant to contact you directly.
Sincerely,
The Customer Service Department
On behalf of The Management Team
Thank you for bringing this to our attention.
We are truly sorry and wish to confirm that this kind of service experienced is unacceptable and will be dealt with.
We have requested a senior online sales consultant to contact you directly.
Sincerely,
The Customer Service Department
On behalf of The Management Team
Cielo's reply13 Dec 2019, 11:06
Official
Dear Gladys,
Thank you for bringing this to our attention.
We are truly sorry and wish to confirm that this kind of service experienced is unacceptable and will be dealt with.
We have requested a senior online sales consultant to contact you directly.
Sincerely,
The Customer Service Department
On behalf of The Management Team
Thank you for bringing this to our attention.
We are truly sorry and wish to confirm that this kind of service experienced is unacceptable and will be dealt with.
We have requested a senior online sales consultant to contact you directly.
Sincerely,
The Customer Service Department
On behalf of The Management Team
GM
Gladys M's updateReviewer Update
17 Dec 2019, 10:30Contact was made and I was told the base still needs to be manufactured and can only be delivered end Jan. I then requested a refund and have not gotten a response since. This whole incident is so frustrating. Once again I called their customer services and nobody seems to be able to help. I need my refund please, I need to buy a bed elsewhere asap.
GM
Gladys M's update17 Dec 2019, 10:30
Reviewer Update
Contact was made and I was told the base still needs to be manufactured and can only be delivered end Jan. I then requested a refund and have not gotten a response since. This whole incident is so frustrating. Once again I called their customer services and nobody seems to be able to help. I need my refund please, I need to buy a bed elsewhere asap.